I thought it was a good time to follow up from our previous announcements about the current situation with lead-times, because I know we’ve been fielding some queries along these lines.
Firstly, I’d like to say Thank you! Since we’ve made our announcements and sent out letters to our current customers regarding the latest state of play, we have been met with understanding and patience in the main, which is truly appreciated.
There’s no secret that within the whole construction industry there has been an unprecedented demand.
In our own case this is a Doubling of our normal workload over 9 months or so. This shown no real sign of slowing generally. Although there was a small dip in sales last month, we’re quoting a lot of work, and this usually leads to sales. Although things can change quickly, it looks set to continue for the moment.
Looking to reduce lead times by Increasing fitting capacity by recruiting is proving impossible, because of the same high demand for Labour.
We have decided to completing all our orders in contract number order, rather than focusing on those that scream the loudest, which seems to be the fairest way to go about things.
There is a very small minority of customers who are expressing frustration, which We do understand. I would appeal to those to please bear in mind that that this situation cannot be helped, and is largely out of our hands. My hard-working staff are doing their best in a very challenging situation.
It’s worth noting that although best estimates for installation are sometimes given at point of sale in good faith, out contracts are not taken on the basis of time being critical, and because of situations which are out of our control, there is no contractual obligation or penalty if more time is required.
Manufacturing up the line is struggling with supply issues, shortages due to the huge increase in demand, and very volatile rising costs.
On a positive note, once we get to site, our reviews and independent survey statistics are very good. So, although it’s taking us longer to get to site, once we’re there, clients are reporting very positively about our output.
Ken Grayson & Directors,
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